Terms and Conditions

Terms and Conditions

This website is operated by Alora Bliss. Throughout the site, the terms “we”, “us”, “our”, and “entrepreneur” refer to Alora Bliss. Alora Bliss offers this website, including all information, tools, and services available on this site, to you, the user, provided that you agree to all the terms, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you agree to our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referred to and/or available via a hyperlink. These Terms of Service apply to all site users, including but not limited to users who are browsers, suppliers, customers, vendors, and/or contributors to content.

Please read these Terms of Service carefully before visiting or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, you must not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e‑commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you declare that you are at least of legal age in the state or province where you reside, or that you are of legal age in the state or province where you reside and that you have given us your consent to allow all of your minor family members to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not send any worms, viruses, or any other code of a destructive nature. A violation of any of the Terms will result in the immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and may (a) involve transfers over various networks; and (b) be altered to conform to and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS
In these terms, the following terms are defined as:

Cooling-off period: the period within which the consumer may exercise their right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: 06‑01‑2025
Duration transaction: a distance contract concerning a series of products and/or services, where the delivery and/or acceptance obligations are spread over time;
Durable medium: any means that allows the consumer or entrepreneur to store information personally directed to him in a way that allows future consultation and unchanged reproduction of the stored information;
Right of withdrawal: the ability for the consumer to cancel the distance contract within the cooling‑off period;
Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
Distance contract: a contract in which, within a system organized by the entrepreneur for distance selling of products and/or services, use is made exclusively of one or more techniques for remote communication up to and including the conclusion of the contract;
Technique for remote communication: a means that can be used to conclude a contract, without the consumer and entrepreneur being in the same place at the same time;
General Terms: the present General Terms of the entrepreneur.

ARTICLE 2 – APPLICABILITY
These general terms apply to any offer made by the entrepreneur and any distance agreement and orders between the entrepreneur and consumer.
Before the distance contract is concluded, the text of these general terms will be made available to the consumer. If this is not reasonably possible, it will be stated before the distance contract is concluded that the general terms can be viewed with the entrepreneur and will be sent to the consumer free of charge as soon as possible upon request.

ARTICLE 3 – THE OFFER
If an offer has a limited validity period or is subject to conditions, this will be clearly stated in the offer.
The offer is non‑binding. The entrepreneur is entitled to modify or adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make an informed assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and details in the offer are indicative and cannot lead to claims for compensation or cancellation of the agreement.
Images of products are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer.

ARTICLE 4 – THE AGREEMENT
The agreement comes into effect, subject to the provisions of Article 3, when the consumer accepts the offer and meets the conditions set for it.
If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance of the offer electronically. Until the receipt of this acceptance is confirmed by the entrepreneur, the consumer may cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment.

ARTICLE 5 – RIGHT OF WITHDRAWAL
Upon purchasing products, the consumer has the option to cancel the agreement within 14 days without giving a reason. This cooling‑off period begins the day after the consumer receives the product or a representative designated by the consumer.

ARTICLE 6 – COSTS IN CASE OF WITHDRAWAL
If the consumer exercises their right of withdrawal, the return shipping costs are borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided the product has been returned or sufficient evidence of return has been provided.

ARTICLE 7 – EXCLUSION OF THE RIGHT OF WITHDRAWAL
The entrepreneur may exclude the consumer's right of withdrawal for certain products. This exclusion is only valid if the entrepreneur clearly stated it in the offer or before concluding the agreement.

ARTICLE 8 – THE PRICE
We reserve the right to modify prices of the offered products and/or services during the validity period stated in the offer, even due to changes in VAT rates.
The entrepreneur can offer products or services that are subject to fluctuations in the financial market and are outside of the entrepreneur’s control, at variable prices. This dependency on fluctuations will be mentioned in the offer.

ARTICLE 9 – CONFORMITY AND WARRANTY
The entrepreneur ensures that the products and/or services meet the agreement, the specifications stated in the offer, the reasonable requirements of quality and usability, and the applicable laws and regulations at the time of the conclusion of the agreement. Any defects or incorrectly delivered products should be reported to the entrepreneur in writing within 14 days after delivery.

ARTICLE 10 – DELIVERY AND EXECUTION
The entrepreneur will take the utmost care in receiving and executing orders for products.
The place of delivery is the address provided by the consumer. Accepted orders will be executed with due speed, but no later than 30 days unless the consumer has agreed to a longer delivery time.

ARTICLE 11 – DURATION TRANSACTIONS: DURATION, CANCELLATION, AND EXTENSION
The consumer can cancel an agreement concluded for an indefinite period that provides for the regular delivery of products or services at any time, subject to agreed cancellation rules and a notice period of no more than one month.

ARTICLE 12 – PAYMENT
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 days after the cooling‑off period begins.

ARTICLE 13 – COMPLAINTS PROCEDURE
Complaints about the execution of the agreement must be submitted to the entrepreneur in writing within 7 days after the consumer notices the defects.

ARTICLE 14 – DISPUTES
Hong Kong law exclusively applies to agreements between the entrepreneur and the consumer to which these general terms apply, even if the consumer resides abroad.

ARTICLE 15 – PERSONAL INFORMATION
Your submission of personal data through the store is governed by our Privacy Policy.

ARTICLE 16 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, product shipping costs, transit times, and availability.

ARTICLE 17 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting updates and/or changes on our website.

ARTICLE 18 – CESOP
Due to the 2024 changes regarding the “Amendment of the Sales Tax Act 1968 (Implementation of Payment Service Providers Directive)” and the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.

By consenting to Alora Bliss’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do‑not‑call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at [LINK to your contacts page or form, or email address] for more information.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement

Arbitration:
By using or purchasing Alora Bliss products or services, you agree that any controversy, claim, action, or dispute between you and Alora Bliss arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of Alora Bliss’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.
Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.
Arbitration Procedures:
Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents. The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the [State], without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.
Exclusion from Arbitration:
Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt‑out of these arbitration procedures within 30 days from the date that you first purchase any of Alora Bliss’s products or services (the “Opt‑Out Deadline”). You may opt out by mailing a written notification to [insert address]. Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt‑out will have no adverse effect on your relationship with Alora Bliss. You are responsible for ensuring Alora Bliss’s receipt of your opt‑out notice, and you therefore may wish to send a notice by means that provide a written receipt. Any opt‑out request received after the Opt‑Out Deadline will not be valid and you must pursue your Claim in arbitration.
Class Action Waiver:
You and Alora Bliss agree that you may bring or participate in Claims against Alora Bliss only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Unless both you and Alora Bliss agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.