Privacy Policy

This Privacy Policy describes how Alora Bliss (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from alora‑bliss.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. When we do, we will:

  • Post the revised Privacy Policy on the Site.

  • Update the “Last updated” date at the top of this page.

  • Take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. We may use the information we collect to:

  • Communicate with you, including about your account, orders, returns, or exchanges.

  • Provide, maintain, and improve our Services.

  • Comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of our users.

What Personal Information We Collect

1. Information You Provide Directly

  • Contact details: name, address, phone number, email.

  • Order information: billing and shipping address, payment confirmation, order history.

  • Account information: username, password, security questions.

  • Customer support: messages you send us via our support channels.

2. Usage Data (automatically collected)

  • Device & browser info (e.g. model, operating system, browser type)

  • Network connection details, IP address, and pages viewed.

  • We use cookies, pixels, and similar technologies (“Cookies”) to collect Usage Data.

3. Information from Third Parties

  • E‑commerce platform: Shopify (our host) may provide us technical and analytics data.

  • Payment processors: banks or card networks provide payment confirmation and billing details.

  • Advertising partners: if you interact with our ads, they may share click/impression data with us.

How We Use Your Personal Information

  • Order fulfillment: process payments, arrange shipping, handle returns/exchanges.

  • Customer service: respond to inquiries, troubleshoot issues.

  • Marketing & advertising: send promotional emails or texts (only if you’ve opted in), tailor on‑site ads.

  • Security & fraud prevention: detect and investigate suspicious activity.

  • Service improvement: analyze usage to improve our website and offerings.

Cookies

We use Cookies to:

  • Remember your preferences and shopping‑cart contents.

  • Run analytics to understand Site performance and user behavior.

  • Support third‑party services (e.g., targeted advertising).

You can disable or delete Cookies via your browser settings, but this may impair certain features.

How We Disclose Personal Information

We may share your information with:

  • Service providers: shipping carriers, payment gateways, analytics vendors, customer‑support platforms.

  • Business partners: marketing affiliates, advertising networks (with your consent).

  • Affiliates & corporate group companies in support of our business operations.

  • Legal authorities or in connection with mergers, bankruptcies, or to enforce our policies.

We do not sell or share sensitive personal information (as defined by law) without your explicit consent.

User‑Generated Content

If you submit a review or comment, it becomes publicly accessible. Please do not post personal or sensitive information in public areas.

Third‑Party Websites & Links

Our Site may link to third‑party sites. We are not responsible for their privacy practices. Review their policies before providing any information.

Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have, please contact us to request deletion.

Security & Data Retention

We implement reasonable security measures but cannot guarantee absolute security. We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access/Know what personal data we hold.

  • Delete your personal data.

  • Correct inaccurate information.

  • Port your data to another service.

  • Opt out of sales/sharing or targeted advertising.

  • Restrict processing of your data.

  • Withdraw consent at any time (where processing is based on consent).

To exercise any rights, please contact us as detailed below. We will not retaliate against you for exercising your rights.

Complaints

If you have a privacy‑related complaint, contact us first. If unsatisfied, you may lodge a complaint with your local data protection authority.

International Users

Your data may be processed outside your country of residence (e.g., in the U.S., Hong Kong, or other jurisdictions). Where required, we rely on recognized transfer mechanisms such as Standard Contractual Clauses.

SMS Marketing

If you opt in to receive SMS messages from us, we will use your phone number to send transactional texts (order confirmations, shipping updates) and marketing offers. We will not share your opt‑in data with third parties except our messaging partners for delivery.

Contact Us

If you have questions or wish to exercise your privacy rights, please email us at:
support@alora‑bliss.com

Thank you for trusting Alora Bliss with your personal information. We value your privacy and are committed to safeguarding it.


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